Frequently Asked Questions

Shopping at Spinosa Jewelry

Q: How can I buy a diamond without seeing it before?
A: Because the diamond is certified and know in advance all its qualities.
Moreover, our experience as Diamond Specialists advises us to the best of several similar diamond certificates.
If you are not satisfied, remember that you have full refund guarantee.

Q: Can I offer a diamond in a jewelry store that is very good?
A: Before purchasing a diamond, be sure to:

• Require a copy of the certificate
• Request pro facture invoice for the offer in writing
• Seek advice from an expert on the laboratory, the certificate and the invoice
• Failure to follow these steps can ensure that nobody is paying a fair price for what they buy.

Q: How I know that your jewels are really 18 carat?
A: They all are punched by the Laboratory Officer contrast to our region. Punching is required by law throughout Europe and can be seen in each piece.
The pieces of gold should be properly punched mark 750, followed by the initials of the region and the number of official laboratories gives the contrast.

Q: Do you have platinum jewelry?
A: Yes, made with platinum, 18k gold and sterling silver 925ml.

Q: Do you custom and unique jewelry?
A: If our design studio will undertake a project of the jewel of your dreams.
Contact us and we will send you a budget.

PRICES

Q: What additional costs have jewelry and diamonds?
A: All shipments are free peninsular and insured by our carrier urgent (NACEX).
Shipments outside of the peninsula are shipping, depending on the destination.

Q: Is it cheaper to buy in Manuel Spinosa Online in its boutique?
A: Manuel Spinosa in buying online is benefiting from the 15% discount on items from gold, platinum, silver and diamonds, and 10% off Fashion Watches. Everyone understands that these discounts are the result of savings in infrastructure costs that are not needed in our physical boutiques. But that does not disregard the quality, service and warranty.

Q: Do you sell without VAT?
A: NO.

SHIPPING

Q: Can I choose the date and time of delivery?
A: You can ask us to send you your order one day in particular. Do not forget to apply in the "Special Instructions" at the time of your order.
However, the carrier never called before delivering an order, and can not guarantee a specific delivery time varies because the route every day depending on the supplies you have.
Ask if you need a very urgent delivery or a specific timetable.

International sales

Q: Do you sell outside of Spain?
A: Yes. You can order from any country in the world.

• Within the European Union (EU) shipping costs are 59 €.
• Outside the EU, your order is exempt from Value Added Tax (VAT) of 16% and shipping is about
  99 €.
• After registration, each time you log on our website will recognize the country of shipping address and your shopping cart will automatically calculate the price of each product and shipping costs.

BUY BACK AND CHANGE OF DIAMOND RING solitaire.

• If you ever want to sell your diamond engagement ring purchased Manuel Spinosa Jewelery, we will buy back around 70% of the price you buy it, or want to change it for another of the new collection will pay 70% .
• The repurchase or change be made only with solitary diamntes in excess of 0.40 ct and diamntes loose.
• The repurchase is 70% of the original purchase price.
• The diamond (s) must be the original, undamaged, in perfect condition, accompanied by his Gemologic certificate and the original purchase invoice.
• If the original certificate is lost should be re has issued the certificate are costing 200euros.
• For additional information contact us. The change in solitary Diamond or loose diamonds will be provided that the ring or diamonds of greater value.

Shopping in Boutiques Manuel Spinosa Jewelery.

Manuel Spinosa owns Boutique in Central Marbella and Tarragona, but we are in a period of expansion and we might soon in your area, where you will see, touch and feel our original designs and high quality. Manuel Spinosa Jewelery has a professional staff qualified to provide advice and excellent customer service. Manuel Spinosa warrant the change, repair or reenbolso money. It also offers the option to design and customize the jewel of your dreams, our team of qualified professionals ensures an excellent job.

BUY IN ON-LINE

Before you buy through our web spinosajewellery.com, you must register.
Manuel Spinosa Jewelery ensures the privacy of your data.

Registering on our website will get advantages such as:

• Benefit from discounts on special days like your birthday, St. Valentine's Day, Mother's Day, etc.
• Receive information from the novelty and new openings Manuel Spinosa, whenever you want.
• We invite you to our events, fashion shows, exhibitions and conferences.